Privacy

Palmer/Pletsch is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us.
We will only use this information for our own business related purposes and will not sell or distribute your information to anyone else.

Shipping Terms

Please allow 3-7 business days for order processing. Delivery time will vary between 4 and 14 days in the U.S.A. depending on the level of service you select. Your service may be upgraded at time of shipping to improve speed of delivery.

Please choose Media Mail ONLY if you are ordering books, patterns and videos. Flat Rate packaging is subject to space limitations.  Flat rate envelopes can contain ONE ITEM only. 

For international orders, Delivery time will also vary from between 7 and 14 days for Priority Mail and from 15 to 30 days for First Class/Parcel Post.  Be sure to select the level you prefer, or e-mail before ordering for more information.  Thank you

Returns/Cancellations

Returns for defective or damaged merchandise are allowed within 30 days of your order.  Please contact us by phone or e-mail as soon as you notice any problem with your order.  An exchange for the originally ordered item will be sent at no shipping charge with a return envelope or package.  Exchanges for unused items are allowed within the first 10 days of your order..  Postage must be paid by the customer for the return and shipment of the exchange item. 

Palmer/Pletsch reserves the right to review each order and accept or reject it for any reason.
All transaction fees incurred are the sole responsibility of the cardholder.

Workshops

Workshop Cancellation Policy:  If you are unable to attend a scheduled workshop, please notify Palmer/Pletsch at least 30 days in advance of the class to receive a refund for your tuition less the $100 deposit which is non-refundable.  Reservations for classes cancelled  after the 30 day period  will be credited a certificate for a future class only and must be used within 2 years of the original class. 

Palmer/Pletsch reserves the right to cancel any workshop up to 30 days prior to the starting date if minimum enrollment is not met.  All deposits and fees will then be refunded.  Please feel free to contact us for further information or clarification.  Thank you.

Palmer/Pletsch Publishing